My experience is probably as bad as everyone else’s experience, the delay to even get to someone on the phone is something I have never dealt with before minimum half hour to 40 minutes to get through to someone. The next thing is the timeframe option, they don’t give us a timeframe of when jobs can get done and on the day of the repair persons arrival we have to be at the property from 8-6 for a working man who works mon-Friday it is very difficult and I often have to go to work extremely late so that I can get someone to come in to fix something. The next thing they need to fix is their attitude on the phone, a person called Clare has been very rude and inpatient on the phone with my ongoing issue about a flush that hasn’t been fixed at my flat for nearly a month and Clare gave me a very bad experience over the phone. Speaking on the flush situation I have been on the phone constantly speaking to sanctuary calls assistants and asking them how long till my toilet flush as well as my leak in my water tank store cupboard is going to get repaired. It’s nearly been a month to escalate this to further progress from sanctuary and today on the 5th of February I’m getting told by their contractors gilmartins that they will come and repair it on the 5th of March. THATS ANOTHER WHOLE MONTH WITHOUT A FLUSH WORKING. This is atrocious.
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We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.See more
