Had an appointment, sat in and waited, nobody showed up, nobody phoned to cancel, nobody apologised. No customer skills. Repairs dont get done. You take time off work to facilitate workmen to be able to enter your home for the repair and no one turns up. Time wasters. Not proffessional. Not apologetic.
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We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.See more
