Sanctuary housing are no different to a dodgy landlord. They are inefficient on getting things done on the first time. The complaints process is nauseating. Phoning to discuss about a complaint or an outstanding work is like pulling teeth out. You can sit on the phone for nearly 3 hours only to be told someone will call you back. This never happens. You always speak to a different person who does not know what’s going on. Surveyors reports get lost. And all the years I have dealt with them I have never been satisfied with anything they have completed.
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We were set up more than 50 years ago and now provide housing and care in England and Scotland to more than a quarter of a million people. We exist to serve our customers and communities.
Our mission is to build affordable homes and sustainable communities where people choose to live.
We are a not-for-profit housing association, which means we don’t make profits for shareholders. Instead we invest all the income we make – every penny – into delivering on our social purpose.See more
