I have lived in one of their properties since the 6th of August 2025 I have had no hot water and no washing facilities whatsoever. The shower and the boiler are both broken.
Today is the 5th February 2026 and still they haven't fixed them. They should be ashamed of themselves, but clearly, they're not...
The property is, Whitefield Court, Mayland Green, Mayland, in Essex. CM3.
I have made two complaints and both complaints were upheld. I was awarded £200 as a goodwill gesture for the first complaint, and a further £200 as a good will gesture for the second complaint, so, as of today it has cost them £400. You can buy a bar shower for under £150. I have even involved the local MP, Sir John Whitingdale. Even he was initially ignored by sanctuary, they did finally answer him when he got in touch with them a second time, informing them that they were in breech of the law, it is a legal requirement of theirs to make sure each resident has hot water. They told him that it would be made top priority... this was two months ago. If you get offered a property by this company... avoid it like the plague.
The whole management structure is appalling.
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