We made a reservation for 3 nights with our camperbus, by phone, and were very friendly serviced. We arrived at Le Truc Vert, got a pitch assigned by a French woman at the reception (I'm mentioning this because there are different nationalities at the reception). We drove up to the pitch towards the electricity socket and got stuck in the sand. Tried to get out but the tires digged a deep hole. Apparently a root of a tree had crowled around the bullbar of the van, holding it back. A group of very friendly German guys came to help us. Cutted the root and while I already was down at the reception to ask for help, the van was a little released. I asked whether a tractor could come to pull us out. The only one person capable of driving it was gone, in the meantime it was between 6 and 7 pm. A German woman at the reception was surprised that we were on that pitch, saying that usually they don't appoint it to campers. I pushed for help, since I was afraid the camper would get damaged. After a bit of nagging the French woman who assigned us the pitch with a colleague came up to have a look. After some further trying we didn't manage to get out completely so we had to wait for the tractor the next morning. The French woman told her colleagues that we should never have driven up via the left side of the pitch since we could have seen that that part was softer. However: this was not visible when we came, it had been us digging the whole on the left in the sand, it was not there yet! But she didn't know because she only saw the pitch after we digged ourselves in! It felt unfair and pervasive to hear from a distance how negatively she was talking about us to her colleague when they left. Next morning two very helpful guys managed with a tractor to get us out. Confirming that this pitch is not at all suitable for any car. We were told as well by the German guys who helped us that we were certainly not the first ones being stuck there.What was very disturbing was the total lack of knowledge and understanding plus the indifferent attitude from both the French and German women at the reception. They kept saying we didn't have to drive into the pitch on the left side so in fact they suggested it was our own fault. Very sad. If only the French woman would have apologised for putting us there without any warning whatsoever, and when the attitude would have been more understanding, the situation would have been totally different. After we were "released" that morning we left the camping, took our loss of the other 2 nights and found ourselves a much friendlier place, also a nature camping. There are plenty in that area.
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Sandaya is een groep van 4- en 5-sterrencampings die unieke vakanties aanbiedt met verblijf in een van de verschillende soorten accommodaties (stacaravans, cottages, tenten, lodges) of op een kampeerplaats. Hierbij ligt de nadruk op comfort en eersteklas voorzieningen zoals aquaparken, spa’s, kinderclubs, restaurants en animatie. Op onze campings is aan alles gedacht om het welzijn van de vakantiegangers te garanderen!
Ons doel? We willen onze gasten een weldadige, ontspannende vakantie bezorgen in een ongerepte natuur en tegelijk hoogwaardige diensten bieden.
Sandaya nodigt u uit om een onvergetelijke tijd door te brengen met uw familie, uw vrienden of uw partner: aan zee, in de bossen, in de bergen of in een open landschap. Bij al onze campings staan gezelligheid en plezier centraal, en respect voor de omgeving, om van uw verblijf een ontspannen en leuk avontuur te maken.
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