I recently had the misfortune of dealing with Sanders stay,a Danish-run hotel group that operates with the warmth and flexibility of a malfunctioning vending machine. My booking was intended at Sanders Port Piraeus for February 21st-26th, but due to exhaustion and human error, I mistakenly selected March 7th-12th. Realizing my error, I immediately reached out to my supplier, who in turn contacted the hotel.Five hours passed—until 11 am next day,radio silence.Hoping for a reasonable resolution, I secured a one-night stay elsewhere and continued my attempts to adjust the dates. Instead of basic human understanding, I was met with an unyielding wall of pre-programmed responses. They(Lola B****n,GUEST RELATION COORDINATOR | SANDERS)kept parroting that my booking was “100% non-refundable” (which I never contested), yet they flatly refused to make a simple date adjustment—even though my intended dates were available, and the stay was still 15 days away.Trying to reason with them was like arguing with a toaster. Even an AI chatbot would have shown more nuance and emotional intelligence. Their rigid, profit-maximizing approach is a disgrace, especially in Greece—a country renowned for its hospitality. Instead of embracing the spirit of service, this company operates like a cold, calculating machine, prioritizing policy over people.Thanks to their unwavering lack of flexibility, I am now forced to stay on dates that no longer align with my plans.Worth mentioning is that there was/is availability all days following the 21st and prior to the 7th of march but they are just reluctant and unwilling to cooperate or accomodate their guests.This experience has left a bitter taste, and I would strongly caution anyone against dealing with a company that so blatantly disregards customer needs.Avoid them unless you enjoy soulless bureaucracy disguised as hospitality.
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