I recently booked the highest room class with Sanders Stay complete with a very large private terrace. Just hours before I was set to check in, Sanders informed me they would have to downgrade my room to the lowest room class, a much smaller studio room with no terrace.To compensate me for the involuntary downgrade, Sanders "graciously" offered me a 20% refund of the original price I paid, which meant I'd be paying far more than the original retail price for my new, small room that I did not want to be in. I told them this was unreasonable, but Sanders told me I could either accept their 20% refund or pay last-minute prices for a new place to stay.Thinking this may be a case of a poorly-informed front-line customer service agent, I reached out to Sanders' founder and CEO, Bo Sander, through two channels: text message to his personal phone number and email to his Sanders email address. Bo ignored both of my messages.Sanders Stay appears to be a money-hungry firm that doesn't care about its guests at all. I recommend avoiding them.
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