I found the bereavement support team to be unfriendly, disrespectful, and unhelpful. It genuinely surprises me that a financial services organization can provide such inadequate support to grieving customers and their supporters today. The interactions I had indicate a culture where staff seem primarily concerned with the company’s internal procedures, showing little understanding or compassion for the needs of customers and their advocates during such a challenging time. There seems to be a total absence of sensitivity towards the realities of loss.
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Welcome to Santander. Abbey and the Bradford & Bingley savings business have now changed their name. Banking, Savings, Loans and Mortgages. Find out more.