I urgently need to share my experience. This morning, I received a message stating, "not enough funds in your account to process all payments." As usual, I logged into my banking app to transfer the necessary funds. I called the helpline to confirm that the payment would go through, as I have done many times before. I explained my situation clearly, but it felt like I was speaking to someone unqualified. The representative struggled to understand me, and the call quality was poor. She asked irrelevant questions and provided random numbers. After a long, frustrating conversation, she stated, "we will cancel that payment for you today." I was taken aback and insisted that I was calling to confirm the payment, not to cancel it. This could have led to a significant issue. I have a heart condition and am currently feeling chest pain, likely due to the stress of this situation. It was an incredibly chaotic experience, and I still question whether I spoke to a legitimate representative. The language barrier was significant, and I felt constantly interrupted. I was unable to speak with someone else, which only added to my anxiety. I filed a complaint, or so I was told. I cannot handle this level of stress, especially as I am unwell. The representative's actions caused me immense distress, and I remain uncertain about the legitimacy of the call. When I later spoke to another representative in the UK, they mentioned that calls were being handled by centers in another country, which raised further concerns. I will update my review once the company addresses this matter properly.
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