I regret switching from Monzo to Santander.
In December 2025, Santander accepted my current account switch, opened my account, and provided full online banking access. I was subsequently approved for a Santander credit card, which was issued and delivered. I have a good credit score, no debt, and no adverse financial history.
Two weeks later, Santander closed my accounts without notice, warning, or explanation.
As a direct result of this process, my credit file now shows two hard credit searches and three account closures — Monzo (due to the switch), Santander current account, and Santander credit card. This has damaged my credit profile, reducing it from good to only okay, through no fault of my own.
I contacted customer services repeatedly, visited a branch, spoke with the compliance team, and submitted a formal complaint — solely to understand why this happened or to address the damage caused. Every channel confirmed the same thing: Santander will not offer me banking services and cannot provide any reason whatsoever.
For a UK bank regulated by the FCA, opening accounts, approving credit, then abruptly terminating all services while leaving lasting negative marks on a customer’s credit file — without explanation or transparency — is deeply concerning.
If Santander can cause permanent credit harm and refuse to explain why, customers deserve to know before trusting them with their finances.
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