Certain things need to be handled quickly and not by a bot. Whereas I appreciate banks are trying to save money, closing branches, putting skilled people out of work and making everything online. Its important that they understand that they are being paid to provide a service. When I have a time critical issue I dont want to message a "bot" or someone who is neck deep in customers waiting for an answer, we need answers quickly. So when my card is being declined for no reason whatsoever I need to speak to someone quickly within minutes and not waiting 10 to 15 mins per response asking the same questions they asked before !
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Welcome to Santander. Abbey and the Bradford & Bingley savings business have now changed their name. Banking, Savings, Loans and Mortgages. Find out more.
