I recently refinanced my vehicle with a lender. In my state, the original title is kept by the vehicle owner, with the lienholder listed. Once the lien is cleared, the lender is supposed to send a release. However, they received my title but refuse to send it to my local DMV without a specific form. After buying and selling many vehicles, I’ve never faced such a hassle. I believe this lender will face legal action from others in the same situation. I received an automated response suggesting I contact their title team, but after spending an hour on the phone with them, I was still without answers. It seems like a long ordeal dealing with representatives who cannot provide updates on my title.
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Santander Consumer USA Inc. - Specializes in automotive financing for dealers and consumers. We offer a wide array of finance and auto-related products plus a robust loan servicing operation. Part of global banking leader Santander. Through its Drive®, RoadLoans® and Santander Auto Finance brands, Santander Consumer USA Inc. offers automotive financing through a network of dealer partners. Our finance programs help consumers with a wide range of credit situations purchase quality vehicles.See more
