As a long-time customer, I was excited to buy from a recent sale for the first time. I ordered a pair of earrings, only to find out upon delivery that it was sold as a single piece, not a pair, as the product description failed to mention. When I reached out to customer support, I received a response from a representative that included an odd reference to 'chat gpt said,' suggesting a lack of attention to detail. The reply was unsatisfactory, offering no solutions or assistance—just an apology. This experience has left me quite frustrated with the level of customer service.
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