I have been a loyal customer for several years, and this was my first experience with the Archive Sale. I bought a pair of earrings, but the product page did not clarify that the item was sold as a single piece. I only found this out after my order arrived. When I reached out to customer support, I received a response from a representative that included the phrase “chat gpt said” at the top of the email, which seemed like a copy-and-paste error. It was disheartening to see that a long-time customer's inquiry was addressed with such a lack of attention. Moreover, the response did not provide any solutions or assistance. It only expressed regret, without any suggestions for resolution. I am very dissatisfied with the quality of customer service.
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