I spent $400 on a small cartilage earring from the company and had it installed by one of their team members. I was extremely careful not to touch it. Within a month, it fell out. In a panic, I searched my home thoroughly and eventually found both parts of the earring. After that incident, I returned every two weeks to have their team tighten it to prevent this from happening again. However, even after being professionally tightened, the earring fell out again in less than two weeks. This time, I wasn't as fortunate; the piece was lost and I couldn't find it. Before my experience with this company, I had a cartilage earring from another brand in the same piercing for months without any problems. Unfortunately, despite its beauty, my earring from this company fell out twice and was gone within two months of purchase. For $400, the quality of the fastening is simply unacceptable. I feel like I wasted my money. The support team was sympathetic but ultimately unhelpful in resolving the issue. I’ll be avoiding this company from now on and returning to the other brand!
Claim your business profile now and gain access to all features and respond to customer reviews.
