Unfortunately my experience with Sarah and Sebastian was terrible. My necklace broke the first time I wore it and thanks to a passing pedestrian who saw it I would never have realised. As I was near my jeweller I got him to try and fix it but he informed me that it will continue to break & it did before I left store! He told me it was impossible to repair as it would need too many points of resoldering to (hopefully)make secure. The jeweller said it was so poorly made he advised to return it to S&S, which I did.
I was honest and told them the advice I was given., they sent it away and then received a emailed response from Customer Service that it would be $160 to replace the chain.
Now let's just refresh I had worn this $700 + necklace once paid to try and get it repaired, yes I should have gone immediately back to S&S but did not want to drive all the way to Chadstone.
Anyhow already over priced this necklace was certainly not worth the original $700 so to be told to spend another $160 , with no guarantee it wouldn't happen again was unbelievable. For if it did happen again I might not be so lucky as to find it again.
I think, in good faith S&S should have replace necklace for free. So now the result is I have told my friends/ family, you who have read this to purchase at your own risk, wear at your own risk. There are so so many good jewellers out there go somewhere else. Don't fall into the great marketing, glamorous shop front, the cute packaging trap. Don't be the fool that I was. You work hard for your money, jewellery is usually purchased for a special reason don't be so disappointed as I have been. It's left, what should have been a happy memory into a complete disillusion disaster.
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