sargeants.london

Any experience I hope never to have to relive again

Being an estate agent isn't easy and having done it for nearly 5 years I completely empathise with their job. When we chose Sargeants it was on their branding and properties sold within our immediate area. Dean came around and gave us his pitch and price range, which with all agents tends to be within 15% from lowest to highest. He negotiated his fee, and we were happy and went ahead with listing our property with him and his team.Amy seemed to take the lead and got us an offer well over where we were recommended to put our property on the market, lucky we had experience in property and the area. Our offer was based on us extending our lease, which was acceptable and we proceeded. Amy then became utterly useless, stating we were ready to exchange after 2 weeks, and upon checking with our solicitors our lease pack hadn't even been sent. Amy then left (to our fortune) and Dean took over, but the damage had already been done with all the miscommunication with the buyers (who had only purchased overseas) which caused a great deal of confusion, it eventually led to our buyers pulling out, with the market beginning to go into a downturn. This then caused another issue with us having to drop our price and accept an offer £20k-£25k lower than originally listed for. This was acceptable as we had to move but as I believe Amy caused the hold-up, I asked Dean to help us with the Fees as we had lost £20k but his fee dropped my mear hundreds of pounds... I was compensated £200.The only saving grace in all of this nightmare, and it wasn't short of that, was Amy and Soraya who were empathetic and proactive, these two are gems in the property market and I wish others would take a leaf from their book.I would be dubious about appointing Sargeants and make sure you serve your notice on day 1 to give you the chance to get out of your contract when it ends and not have to wait another 4 weeks to make a change.

Date of experience: Jan 04, 2023