I want to preface this by saying the suit jacket was perfect from the get-go. Tessa asked me to get all my measurements and, when we thought one might be off, we tried a smaller size, just to make sure. The pants were a little different, but, again, the customer service and owner did everything to make them right. I got in a second pair and, for whatever reason, they were smaller than the first (think it was a typo when they put it in). It happens. But, what won me over was Andy, the owner, hopping on a call at 11 p.m. to get it fixed. Who the heck does that? I've dealt with another company and they screwed up royally (and refuse to refund me after they screwed up), but Sartoro? They got it fixed and out to me within 5 days! Again, unbelievable! Yes, ordering online is a scary thing, especially custom-made garments and if you have a time crunch. But, they made it work and I am so appreciative! Cannot recommend them enough.
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Custom suits, tuxedos & formalwear - design yours online with our 360 configurator tool and get measured in a minute with our Digital Tailor. We guarantee a great fit, if anything is off, we'll cover the cost of alterations or remake the garment, free of charge. Over 120 fabrics to choose from, over 100 customization options and the ability to go even more bespoke with our Sartoro Select program. Group discounts available for parties of four or more.See more
