Absolutely abysmal customer service. SAS canceled my flight just days before departure, forcing me to buy tickets with another airline. When I contacted their chat support to ensure my return flight wouldn't be canceled as a "no-show," I was trapped in a surreal, hour-long loop of incompetence.
I was bounced from a useless bot to human agents who literally kept transferring the chat to themselves. One agent made me wait only to blame "technical issues" and abandon the chat. The next agent finally agreed to fix my booking, asked for "a few minutes" to process it, left me waiting for over 20 minutes, marked me as inactive, and then restarted the chat with "How can I support you today?".
It is completely disrespectful of their customers' time and incredibly stressful when you are just trying to secure a valid ticket after they ruined your original travel plans. Avoid their chat support at all costs—it is a broken system.
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SAS tilbyder billige flybilletter til Europa, Asien og USA. Bestil dit fly eller din flybillet på sas.dk. God rejse.
