Flight SK554 from Amsterdam to Copenhagen was delayed by about two hours, causing me and many others to miss our connections. Upon arrival in Copenhagen, several hundred passengers were already in a long line at the service desk. After approximately 40 minutes of waiting, around 1 AM, a senior staff member announced the following: there were 'no available hotels,' and we could sleep wherever we wanted; they would NOT rebook anyone during the night because they were 'closing and going home'; and everyone should return in the morning. In essence, the company abandoned hundreds of passengers overnight, offered zero mandatory assistance, and ignored every obligation regarding passenger rights. This was not a minor oversight - it was a complete failure of responsibility, organization, and basic respect for travelers. I will be filing formal complaints with relevant authorities, and I strongly advise travelers to steer clear of this airline if they expect any support when issues arise.
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SAS tilbyder billige flybilletter til Europa, Asien og USA. Bestil dit fly eller din flybillet på sas.dk. God rejse.
