I am deeply disappointed with the company’s overbooking policy. We had valid tickets purchased well in advance, were fully checked in, passed security, and stood in line at the gate for hours, yet we were denied boarding simply because the company chooses to overbook flights as part of their business model. Being told that this is 'just their policy' is unacceptable. When passengers follow all the rules and still face rejection at the gate, it renders ticket purchases meaningless. All planning becomes futile if a confirmed booking doesn’t guarantee a seat. We were then redirected to the ticket counter to start over and book the next available flight, which didn’t leave until the following day, forcing us to pay for an overnight hotel stay ourselves. This customer experience feels careless, profit-driven, and disrespectful. A paid ticket should ensure a guaranteed seat.
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SAS tilbyder billige flybilletter til Europa, Asien og USA. Bestil dit fly eller din flybillet på sas.dk. God rejse.
