Rating is based on my experience with them directly. The products are good but don't buy direct from them. Buy through Bloomingdales, Nordstrom, etc for competent and streamlined exchange and return systems unless you absolutely know what size you are in their coats. Sure they'll send the order out quickly. Have a return? Ship it back and then wait two weeks for them to 'process' it. Once that timeframe passes you have to nudge them further for it to actually take place so a safe bet is 3-4 weeks for a simple return. Even when they send the wrong size, like for me, there's no attempt to make things easier. I'm almost at two months without a resolution thus far.
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Simple and practical to fold up and carry with you anywhere, even in your handbag. Pocket-sized and comfortable, they are ideal to pack in your luggage.