The second order worth over 100 Euro never arrived, and there were no replies to my emails; I was ignored. The product is good, but the customer service is non-existent. I am looking for a substitute. EDIT - Update: I emailed the parent business in New Zealand as per the reply below, and the UK branch replied via email; they said the package had been found in transit (the courier claimed they tried to deliver it). I have been offered a refund or for the item to be resent. I opted to resend the package. This was a few days ago, so I assume they are waiting for the courier to return the package. The courier was the Royal Mail, the kiss of death for any package; I suspect the package never left the UK and was fraudulently marked as delivered in a UK office, as it would be nearly impossible to retrieve it from Europe if it had ever made it that far. EDIT 2 - Thank you, Savvy Touch. After a second failed attempt to deliver to Germany, I received a full refund. The business is communicative and friendly, and I share their frustrations when shipping to Europe, and it's not just this business. eBay is also a mess when shipping from the UK to Europe. I then placed another order to a UK address as I shall be returning home shortly. The package arrived safely.
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A proudly New Zealand family owned business. Developers of 100% natural & naturally based products. Home to the now world famous Rocket Fuel. Our Skin Smoothie so hydrating its "rude" to call it a moisturiser. Our Mango Butter Sunscreen is it a sunscreen that moisturisers or a moisturiser with a sunscreen. Just some of the amazing products.
We also offer a 100% money back guarantee if you are not satisfied with the results. Cant get much better See more
