**The worst car dealer experience I have ever had.**I purchased a Range Rover Sport from Saxton 4x4, assisted by a salesperson who spoke very confidently about the vehicle and Range Rovers generally. Unfortunately, many of the issues that followed directly contradicted those assurances.I paid cash for the vehicle, and initially everything appeared fine. Problems began almost immediately when Saxton’s administration team registered the vehicle to my address under the *wrong name*. When this was raised, I was told it was an “admin issue” and that it could simply be “pulled back.” I made it clear that the vehicle was sold to me as **one owner**, and I was assured this error would not affect ownership history.I was then advised by the salesperson that the vehicle had *no tracker* and was strongly encouraged to purchase a TrackStar unit for £999 (including three years’ subscription). I later discovered this to be misleading, as the vehicle already had a factory Land Rover tracking system, which I subsequently activated at a lower cost and with far greater reliability.On collection, despite Saxton claiming a **200-point inspection**, the car was handed over missing tyre valve caps and no floor mats, with only two miles of fuel in the tank. These items were taken from other vehicles on site. For a £48,000 purchase, the handover experience was extremely poor and far from what you would expect from a so-called premium dealer.Within a week, I received a DVLA notification thanking me for “selling” the vehicle, followed by a new V5 showing **two previous owners**, directly contradicting what I had been sold. A subsequent independent inspection revealed numerous issues, including:* Intercooler pipes not tightened* Missing bolts and fixings in the engine bay* Evidence of rodents in the engine bay* Oil filter leaking heavily* Front parking sensors constantly triggering* Battery only charging to approximately 50%The TrackStar unit also proved unusable, sending theft alerts on nearly every journey and triggering repeated calls from TrackStar asking if the vehicle had been stolen. It was clearly not fit for purpose.Within the 30-day ownership period, I requested that Saxton rectify the faults and remove the tracker, as I had been misled and the product was defective. Saxton refused outright. I therefore issued a formal letter giving them 14 days to remove the unit or face legal action.Saxton collected the vehicle and later returned it claiming all issues had been resolved. In reality:* The TrackStar had **not** been removed* No new battery had been fitted* The front parking sensors had simply been disabled rather than repairedAfter further delays and being ignored by after-sales, I arranged TrackStar removal myself. When the fitter arrived, he confirmed the tracker had already been removed, leaving a mess behind, and the unit itself was missing. Only after further legal pressure did Saxton reluctantly refund the £999, along with a small contribution towards repair costs.To this day:* The V5 still incorrectly shows two previous owners* The front parking sensors remain non-functional* Saxton 4x4 has stopped responding entirelyThis has been an exhausting and deeply disappointing experience from start to finish. If you value transparency, after-sales support, and basic competence, I strongly recommend choosing another dealer. Saxton 4x4 appears focused solely on profit, not customer care or accountability.
Claim your business profile now and gain access to all features and respond to customer reviews.
