RE:Leela:
Leela, this is a polished version of the email you sent me privately. The difference is that the private version also asked me to take the review down. I notice that part didn't make it into the public reply.
The workflow explanation is also worth examining. When I contacted support on March 5 about the untouched applications, the response was "I've informed the operations team" and a promise to personally ensure they were completed. No mention of a workflow bug. No mention of a system requiring all five applications before triggering. That explanation appeared for the first time a week later, after this review was posted.
A bug didn't ignore three emails, a text, and a chat message requesting account deletion over the course of a week. A bug didn't put someone on the phone who couldn't understand the word "cancel." And a bug didn't decide to ask a customer to remove an honest review rather than simply own what happened.
The review is accurate. It will remain accurate regardless of how many times the story around it gets edited.
Original review:
Zero stars if I could. Scale.jobs is a service that promises to apply to jobs on your behalf. Here is what actually happened.
I signed up for the free trial, which provides 5 job delegations. I submitted 2 jobs. After 48 hours, neither had been touched. My account manager texted me and promised she would get them done. Another 24 hours passed. Still untouched. 72+ hours, two simple tasks, zero action.
I requested account deletion and data removal. I sent an email to their privacy team citing Section 8.5 of their own Terms of Service. No response. I sent a follow-up email the next day. No response. A week later, I sent a third email, a text message, and a message through their chat system.
The response I finally received was a phone call from someone who could barely speak English on a connection so poor I could hardly hear them. Rather than addressing my deletion request, they repeatedly insisted they were going to complete the two jobs I had submitted over a week earlier. When I told them, multiple times, that I wanted my account cancelled and my data purged, the person did not understand or would not listen. I had to raise my voice and eventually hang up.
To summarize: they couldn't complete 2 job applications in 72+ hours for a trial customer. They ignored multiple written requests to delete my account. When they finally called, they tried to retain me rather than honor my request. Their own Terms of Service promise data deletion "within a reasonable time." A week of being ignored is not reasonable.
If they can't handle two tasks for a prospective customer, imagine what paying customers experience. Save your money.
Claim your business profile now and gain access to all features and respond to customer reviews.
Scale.jobs pairs job seekers with skilled Human Virtual Assistants who handle the grunt work of job applications so you can focus on what actually matters. Our VAs create custom resumes, write personalized cover letters, and apply to jobs on your behalf at company career portals directly along with LinkedIn, Indeed and Glassdoor.
Here's what we handle: finding relevant positions, tailoring your resume for each role, writing targeted cover letters, submitting applications. You focus on networking, interview prep, and building skills that advance your career.
Our Human Virtual Assistants know current hiring trends, ATS systems, and what actually gets applications noticed by recruiters and hiring managers. Whether you're a recent grad, switching careers, or climbing the ladder in tech, finance, healthcare, marketing, sales, or other industries, we've got the process dialed in.
We work with professionals at all levels - from entry-level to executive - across startups, scale-ups, and established companies. Our systematic approach helps clients get more interviews, waste less time on tedious applications, and land roles at companies they actually want to work for.
Stop spending hours tweaking resumes and clicking 'apply.' Let our VAs handle the repetitive stuff while you focus on landing your next opportunity. It's job searching, but smarter.See more
