I was a huge fan of the brand’s styles as they interpret classic shoewear in a modern way. Unfortunately, I’m not going to order from them again, as the way they deal with returns that happen because products are of unsatisfactory quality, is just not up to the standard of their products prices. I ordered a pair of sandals which started falling apart after a couple of days. I contacted them and hoped to either receive a small discount so I could live with the inlay that was peeling off or they would just send me a new pair. Instead, the only offer I received was to bring a new pair of shoes to a cobbler and that Scarosso will pay up to 40€. I’m clearly not investing my time to repair a new, faulty product. Thus, after they told me they’d send my claim to the respective department I had to contact them again after weeks to insist on a return. They told me that it’s not a solution they can provide and instead they are now offering an in house repair which will take up to 5 weeks. Remember, I bought a brand new product that had flaws almost immediately and they give me the feeling that they don’t care as they are not willing to provide a customer friendly solution. For an expensive, quality Italian brand this is unacceptable. Unfortunately, I’m not going to order anything again although is like the styles as I said before.
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Scarosso S.r.l. is an Italian luxury footwear brand headquartered in Milan, Italy. They primarily manufacture their products in the heart of Italy, specifically in Montegranaro, Marche.
Scarosso product portfolio includes a wide variety of meticulously handcrafted shoes and accessories for men and women, all thoughtfully designed to offer a contemporary interpretation of timeless classics.See more
