I really wanted to love this brand because the scents are genuinely amazing, but unfortunately, the quality and overall experience have been extremely disappointing.
I’ve gone through three different diffusers, all of which became faulty within just a few months. Even the HVAC diffusers, which are not cheap failed back to back. The devices start making loud, abnormal noises, almost like the motor is going bad, and stop functioning properly.
Although they offered troubleshooting steps, these were things I had already tried, and there was no real resolution offered since the products were out of warranty.
On top of that, one of my largest oil orders arrived damaged in transit, which added to the frustration.
For the price point, I expected much better reliability and support. While the scents are great, the repeated issues and lack of support make it hard to justify purchasing from this company again.
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