scguitars.co.uk

3.8
3.8 Based on 83 reviews

Casino...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Valerie
Shijie STE HSS Standard

I ordered the Shijie STE HSS Standard with Stainless Steel frets. The quality of the product is almost unbelievable. I don't want to use the word 'flawless' as it can sometimes be thrown about, but I literally cannot find a single flaw. It is quite easily the best instrument I have ever played. I could not be more happy with the guitar.Experience was not without a little disappointment, but overall it was extremely positive. I ordered the guitar in early November and the lead time was to be 2 weeks. In the end the guitar took just over 11 weeks to arrive. I am more than willing to accept that we are in exceptional times [COVID] and that part of the delay may have been due to slow down in production over the Christmas period. However, I believe that I would have had a better customer experience if more realistic expectations had been set from the start and there had been more proactive communication without me having to continually seek updates. I even explicitly stated that I was not in a hurry to receive the product, I feel this should have been enough to put the seller at ease and allow them to give a more realistic timescale. Despite a few small negatives, I have given a 5 star rating for two main reasons; the product is absolutely fantastic and I believe that the main source of the negative aspect of the purchase was due to Shijie rather than SC Guitars.I'll end by just again re-iterating how good this guitar is. It's incredible; if you're in any doubt about buying one, buy it. You'll not be disappointed.

5
Date of experience: Jan 25, 2021

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More