After several international relocations, this company was the worst and by far.1: I completed a form they requested to indicate the delivery floor and access (3rd floor and no elevator).2: I paid for the quotation I received3: once arrived in Europe they ask for additional fees to reach the 3rd floor and a stair carry (I have no heavy furniture to carry). They state the 3d floor without elevator was not included in the price even though they specifically requested it BEFORE I paid for the moving.4: they chase me every other day to pay for these additional costs5: they call me one week before to inform me they will deliver my furniture on the 19th, I told them I was abroad and will be home on the 22nd. They state they will bill me for the « cancellation »…6: Not a single document mentions that additional costs may apply.7: You have no other choice than to pay for everything they ask because they hold your furniture as hostages.Conclusion: that is exactly how scams proceed and this never happened to me before in dozens of international movings I had to deal with.
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We provide a service, and we keep that fact in mind as we continue to work in this line of business. As a customer, you are our first priority, and we strive to make every one of our international relocations as simple and problem free as we can.
Our policy is to hire only the best consultants and international household moving teams around. Each of our international shipping team members is a trained professional with years of experience helping people with their international move. This also applies to our drivers and packing teams, making sure that we provide nothing but the highest quality of service.
Since every relocation is unique, you get your very own international representative who will go over the entire overseas move. Your international representative will be at your service to help you with any and all questions, concerns, or comments that you might have at any time during your relocation from start to finish.
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