Contracted Schmidt International Shipping for an overseas residential move from Boston to London. Initial exchanges and pick up of items went very smoothly on July 19th, 2021 with an estimated delivery window of around 10 weeks. Company seemed knowledgeable and handled tax documents carefully. But.. Fast forward to February 2022 and the shipment is yet to be delivered. It’s been more than 7 months and we are yet to receive our furniture pieces, clothes and personal belongings. As it is easy to understand, we experienced significant issues caused by this delay which made the overseas move of the family extremely difficult and significantly more costly than intended as we had to buy a lot of items again.While the international fret sector is experiencing unprecedented shortages, Schmidt international seems to have very little bargaining power to get their customers’ belongings loaded on ships. They failed to load the container on two different ships and had to eventually hand it over to a larger company/fret forwarder with presumably better access to ships. While communication was maintained, we had very little to no clarity on expected timelines following the first two failed attempts to load the container. Last issue to date now that the container finally reached a port in the UK, a new company we never dealt with is requesting an additional payment to deliver to the 3rd floor (!!)The entire situation is simply unacceptable and I would recommend avoiding Schmidt at all costs and sticking to larger companies..Update March 2022:We were charged additional docking fees of 132usd as the shipment incurred charges when docked in New York for several months..
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We provide a service, and we keep that fact in mind as we continue to work in this line of business. As a customer, you are our first priority, and we strive to make every one of our international relocations as simple and problem free as we can.
Our policy is to hire only the best consultants and international household moving teams around. Each of our international shipping team members is a trained professional with years of experience helping people with their international move. This also applies to our drivers and packing teams, making sure that we provide nothing but the highest quality of service.
Since every relocation is unique, you get your very own international representative who will go over the entire overseas move. Your international representative will be at your service to help you with any and all questions, concerns, or comments that you might have at any time during your relocation from start to finish.
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