schmiedmann.dk

First shopping experience was ok and that's where the relatively good experience ended…

This review will be revised pending the outcome of the prompt follow up of Schmiedmann, based on their response to my below review. ---First shopping experience was ok however, they also sent me someone else's order (came to Australia, due for Netherlands). I could easily have kept it but I did the right thing and reported it, they had a courier collect it promptly - this saved them ~150EUR! My order however, did not arrive with the promotional free mug or t-shirt. Second purchase experience was quite the opposite, I used their webchat to verify part numbers I was going to order. In addition, when I placed the order, I supplied my VIN and again asked them to double check fitment. During the webchat, they told me to put the 'free' t-shirt in the notes section because it was adding more than the value of the shirt, in shipping costs when added to the cart - so I did. Parts arrived, do not fit. No t-shirt either. Jumped on webchat and asked what to do from here as the URL on the orange instructional page for RMAs inside the shipment, does not actually exist. Logged an RMA and listed all the part numbers. Was told they no longer had t-shirts in my size, yet this was never mentioned during the order process, did they ask if I wanted a mug instead? No.No response for 4 days so I chase up. Danny apologised for the late response and followed up by asking what parts I was talking about, though I'd already listed them all in the RMA (which is a mandatory process)? He also asked for the VIN which was clearly already provided.No reponse for 6 days so I chase up, again. Another apology from Danny for the late response. He provided the return address and asked me to send them back. At this point, I asked why they weren't sending courier at their cost because they clearly sent the wrong parts. No response for 4 days so I chase up, again. Another apology from Danny for the late response. Now I'm asked which part doesn't fit along with some photos... really, after 17 days? Photos were provided on the same day and videos 2 days later. No response after 5 days and I've just chased up again. Tedious. I saved these guys by sending back an order that was incorrectly shipped to me and this is how I'm thanked in return? In the case of someone from Schmiedmann actually reading this review and wanting to take some action (I will cross my fingers) - check out:RMA - 299829Acc - B70510Inv - 299829

Date of experience: Dec 18, 2019