Absolutely terrible. I had a car loan through them that I paid on for five years without issue. At the very end of the loan I traded in the vehicle, and went through a different agency for the new car loan. Schools First Federal Credit Union continued to call, email, and otherwise harass me for payment despite me providing info that the car was sold. They would not give any guidance on how I can avoid them dinging my credit with a "late payment," the representative just kept saying "yes, correct, you are responsible for the full balance still." I'm really disappointed with their services, and wish I had not been such a good customer for them for those five years.
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