Do not buy shoes from Schutz if you need them for a special occasion in a timely manner (3 weeks). This has been the WORST online buying experience I have ever had. I bought my wedding shoes and 2 pairs of sandals for my wedding/babymoon and I have not received them yet. I purchased the shoes on Dec 31 and they have NOT EVEN SHIPPED YET after being told they have. After countless emails, phone calls and facebook messages it has been extremely hard to get some answers. My emails are left unanswered or given the incorrect information when they do decide to respond. Finally after 4 calls yesterday, I reached someone and they told me that my shoes would be shipped by end of day yesterday and I would receive a refund for my shoes as a wedding gift. GREAT! Finally some great customer service. Only to find out that in fact... no... shoes are still in the warehouse, and refund hasn't happened. This has caused a great deal of stress for me as it is the middle of winter in Edmonton and it is extremely hard to find a decent pair of sandals right now in store, let alone wedding shoes. I would just like an answer as to why my order is sitting in their warehouse - transparency is needed here. Will I get my shoes in time? I would expect better customer service for the price of the shoes.
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Defined by a confident, bold, and purpose-driven attitude, Schutz shoes lead the conversation, delivering fashion at your feet, one head-turning pair at a time.