One-Star Review – Schultz Shoes / Respite
This has been one of the worst customer service experiences I’ve ever had.
I originally ordered a pair of shoes that didn’t fit. I wasn’t eligible for a return, so I had to exchange them. Unfortunately, this happened right before Christmas when everything went on sale—meaning most replacement options were either more expensive or marked “final sale” and not returnable. On top of that, their sizing is wildly inconsistent.
I emailed asking what to do if I ended up paying more for something I still couldn’t wear and received no response. I went ahead and ordered anyway. When the shoes arrived, the sneakers themselves were fine—but the inserts didn’t match, making them unwearable. The other pair I received was damaged.
After multiple back-and-forth emails, they finally told me I could return one pair and that they would send matching inserts for the other. I returned the defective shoes over a month ago. I still have not received my refund, and I still have not received the inserts. When I try to follow up, they keep referring me to a “previous email” that doesn’t exist.
It’s been a nightmare. At this point, they should simply issue a refund or send a replacement pair. We will never shop here again.
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Defined by a confident, bold, and purpose-driven attitude, Schutz shoes lead the conversation, delivering fashion at your feet, one head-turning pair at a time.