I ordered the Caddy Lee heels from SCHUTZ Canada and paid $25 in shipping and $86 in duties, bringing the total to around $330. I was willing to take the risk because the shoes looked beautiful online — but do not trust their marketing photos.
When the shoes arrived, they were damaged in multiple areas and appeared pre-worn, which is completely unacceptable at this price point. On top of that, they did not fit at all.
I followed SCHUTZ’s explicit sizing advice to size down. I didn’t rely on guesswork — I double-checked with their live chat customer service, who also told me to size down. That guidance was flat-out wrong. The shoes were far too small.
When I contacted customer service, they attempted to place the burden entirely on me — telling me I would be responsible for return shipping and that I had to absorb the original shipping and duties, despite the fact that:
• the shoes arrived damaged
• the sizing issue was caused by their incorrect advice
• and the product failed basic quality control
I work in retail, so I understand very clearly when a company is choosing to be unhelpful rather than unable to help. SCHUTZ did the absolute bare minimum, despite the issue being entirely of their own making.
For Canadians especially: please don’t waste your time or your money. Between the misleading sizing guidance, poor quality control, and refusal to take responsibility, this was one of the worst customer experiences I’ve ever had.
There are far better options that actually stand behind their products — Browns, Nine West, or Dolce Vita are much safer places to spend your money.
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Defined by a confident, bold, and purpose-driven attitude, Schutz shoes lead the conversation, delivering fashion at your feet, one head-turning pair at a time.