This bank has inflicted unnecessary stress and additional expenses on me. I attempted to pay my phone bill using my debit card, but the transaction failed. To resolve the issue, I tried to transfer money via Zelle from this account to another bank account, enabling me to use a different debit card for the payment. For reasons that were unclear, the bank would not allow the Zelle transfer to my own account. This delay and inability to access my funds resulted in my phone bill being unpaid on time, leading to my phone service being disconnected. Even after this incident, they still refused to let me transfer my money to pay the bill. My phone remains off, and now I am compelled to pay an additional $60 reactivation fee on top of my regular bill — all due to my inability to access my funds. This situation could have been easily prevented. I am very disappointed with the service and the mishandling of a straightforward issue.
Claim your business profile now and gain access to all features and respond to customer reviews.
Charles Schwab offers a wide range of investment advice, products & services, including brokerage & retirement accounts, ETFs, online trading & more.
