After creating account and paying the fee for blood requisition, 24 hours later I received a requisition with my gender on form marked as 'male' and for hormone panel testosterone. I'm female. I went back through all of the account details I gave, thinking I had made a mistake somewhere, but nowhere during account set up and medical questions, does it ask for gender. Red flag for a company offering hormonal treatment options. I contacted customer service via email and it took 48 hours for a response. I received an apology for the error ( no response to my questions on how they actually determine gender...my name is used by both male/female) and asked if I wanted them to send a new/corrected blood requisition. I replied ' yes please ', and that was 4 days ago. Not heard back since, and have even followed up twice to inquire about the delay. They are incompetent and unresponsive. In this competitive marketplace, go somewhere else. Seems to be run like a hotdog cart.
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We at Science & Humans offer scientifically proven treatments, products, and devices to support your hormone health. As an end-to-end digital provider, we cover diagnostics, treatments and delivery of medications all on a single platform, from the comfort of your home. We are ranked as Canada’s largest hormone health platform and serve men and women in all reproductive ages. Check out our programs for Men's Hormones, Menopause care for women, Weight loss, and Sexual wellness, on our website www.scienceandhumans.com #TRT #hCG #hGH #bHRT #Menopause #PCOS #thyroidSee more
