After walking into the store with my scooter, discussing the issue with the person behind the counter and then leaving the scooter there for the next available appointment (2 weeks away) I thought my minor issue of a repeatedly flat front tyre would be fixed and I’d be back on my scooter in no time. Not to be. A call before 9am on the Saturday after, leaving a message informing me that they couldn’t fix my tyre as they don’t do any maintenance or service on scooters they don’t sell (this was a brand they sell but not a model) and asking me to call back. I tried calling only to get their answering service again and again. Finally get through after 10.30 am. Say I will collect that day. Arrive at the store at 12.10pm to collect, roller door closed, small sign reads “Sorry for the inconvenience, back at 12.40pm.”Lucky I didn’t take that time to heart as when we arrived at 1.50pm the roller door was still down, literally being rolled up as I parked. Indifferent service, poor communication and a general feeling that they don’t want my business. All good, you’ll never get my business now. Hopefully others will read this and find a different place to buy their goods from and get their e scooters serviced too.
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Scooter Hut is Australia's Largest Scooter & E Scooter shop with electric scooters for kids & adults, kids scooters, adult scooters & more by top brands like Segway, Kaabo, InMotion, Envy. Shop online for delivery Australia wide & free click & collect or visit a Scooter Hut Store near you in Brisbane, Sydney, Canberra, Perth, Melbourne Australia.See more
