I'd give zero stars if I possibly could. I bought my S1 in to the Fairfield store regarding some battery performance concerns. The first few staff I spoke to were really helpful and booked it in for a service. They advised that it would be at best an all-day thing, perhaps overnight. Not ideal but ok.I turned up this morning as per the appointment and Massimo (the manager, I believe) could not have been less helpful. I'll overlook his astonishingly patronising attitude and focus more on the fact that he then told me that the inspection was going to take place over a few weeks! I made it clear that his colleagues told me it was a day or overnight at worst and he basically told me I "must have misunderstood". I suggested that maybe his staff had misinformed me and he told me that was all but impossible. It went downhill from there.The best bit was when he told me that battery performance dropping off as the battery drains "just makes logistical sense". I think you might mean "electrical" Massimo.I will not be going back there under any circumstances.
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Scooter Hut is Australia's Largest Scooter & E Scooter shop with electric scooters for kids & adults, kids scooters, adult scooters & more by top brands like Segway, Kaabo, InMotion, Envy. Shop online for delivery Australia wide & free click & collect or visit a Scooter Hut Store near you in Brisbane, Sydney, Canberra, Perth, Melbourne Australia.See more
