I had funds in a savings account that I needed to withdraw for bills due to an accident that left me with limited mobility. The senior financial advisor disregarded my multiple messages, scheduled three appointments, and only reached out after I filed a complaint with a central department. She still managed to miss yet another promised appointment. Throughout this process, she had to consult with the branch manager, who refused to communicate with customers. THIS EXPERIENCE WAS AT A LOCAL BRANCH.
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The Bank of Nova Scotia, operating as Scotiabank, is a Canadian multinational bank.