I am writing to formally address a significant issue with the handling of my credit card. Recently, my card was blocked after a purchase. When I called to verify and unblock it, the representative insisted I disclose personal details about my purchase, which felt inappropriate. I verified my identity and transaction details, yet the representative refused to assist without further personal information. I was told to visit a branch with ID despite having already verified over the phone. This caused considerable inconvenience and embarrassment, wasting nearly 40 minutes. I would like the company to review this incident, confirm that such personal details won't be required in the future, offer an apology, and ensure staff are trained in proper procedures.
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The Bank of Nova Scotia, operating as Scotiabank, is a Canadian multinational bank.