I've been struggling with my prepayment meter for gas and electricity. I've been pressured to switch to smart meters, but there's no installation available on weekends in my area. Over the past year, I've filed numerous complaints without receiving any feedback or resolution. In this time, I've had at least seven new meters installed and continue to face problems. I've also been told that an engineer would come, but they never did, leaving me without any explanation. The service needs significant improvement.
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British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.