I had a frustrating experience recently. I wasted two hours on the phone, getting disconnected twice. The first advisor was helpful, but the second one was rude and dismissive, not listening to me at all. Finally, a male advisor resolved my issue in just 15 minutes, something the previous one couldn't do in 45 minutes. Overall, the service was terrible, and the frequent disconnections were very frustrating.
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British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.