If I could give no stars, I would. I've been experiencing problems with my gas and electric prepayment smart meters since the system update over a year ago. I couldn't top up either meter, forcing me to call for help every time my credit ran low, spending up to three hours on the phone. It took several months and multiple engineer visits to fix my electric meter, but my gas meter remains unresolved. I've had three cancellations from the company regarding engineer visits. This situation is completely unacceptable, and I'm left feeling trapped until it's resolved.
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British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.