I called recently to provide my meter reading for an updated bill due to issues with my smart meter. The representative I spoke with was unfriendly and refused to send an updated bill over the phone, stating it would arrive in 7 to 10 days. However, I never received it. When I called back, I faced a long automated menu and unnecessary wait times, only to be asked the same questions and then abruptly disconnected. The service has been abysmal, making it one of the worst utility providers I've encountered.
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British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.