I've had numerous accounts with this company and have never faced as many issues as I have now. The customer service is passive, often passing me along without resolving anything. It’s incredibly frustrating. Complaints go unheard, and the service feels disconnected. We are now considering leaving, even at a financial loss, after multiple unresolved failures and a lack of accountability.
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British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.