Despite having homecare cover, we have now had appointments to repair our boiler cancelled for the FIFTH time. The boiler has been broken since Monday meaning no heating or hot water in a vulnerable household for almost a week. They will promise visits just to get you off the phone then no one turns up. The lack of heating resulted in a burst pipe adding to the stress of the situation. Absolutely APPALLING service. I wouldn’t trust anything they tell you.
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British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.