Terrible experience, moved into a property in nov where scottish gas was the energy supplier, called them to set up an account, was told bill would be generated in 7/10 days, no bill arrived and I still couldn't access online account. Called again was assured they would be fixed. Called again this morning as still no bill ans no account access and was told they cant generate a bill untill 15th of March 4 months after moving in! No solution offered, refused to escalate to management. Agent was rude spoke over me, couldn't care less about my worries of receiving a huge bill and potentially putting us in debt and hung up when i asked to speak to a manager. Came off the phone and switched suppliers and almost instantly their retention team were on the phone funny how they have time to chat now.
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British Gas is the largest UK energy and home services company. We supply gas and electricity, boilers and boiler cover as well as other home services.