THIS SERVICE IS A TOTAL NIGHTMARE!!!!!!! THEY HAVE OPENED A GAS ACCOUNT IN MY NAME THREE TIMES CLAIMING I OWE MONEY!!!!!!! I DO NOT HAVE A GAS ACCOUNT WITH THEM. I HAVE BEEN HARASSED FOR OVER A YEAR. I HAVE RECEIVED THREATENING LETTERS AND VISITS FROM PEOPLE DEMANDING PAYMENT. I HAVE HAD TO DEAL WITH THEIR TERRIBLE CUSTOMER SERVICE, WHICH HAS ACCUSED ME OF LYING. I HAVE SENT COUNTLESS PROOFS THAT I AM NOT THEIR CUSTOMER FOR GAS!!!!!! THIS SITUATION HAS AFFECTED MY MENTAL HEALTH AND CAUSED ME SICKNESS!!! AND ALL I RECEIVED WAS A SMALL COMPENSATION AND A CLOSED ACCOUNT, ONLY TO HAVE ANOTHER ACCOUNT OPENED REPEATEDLY AND BE HARASSED AGAIN! ABSOLUTELY UNACCEPTABLE. STAY AWAY FROM THIS SERVICE AT ALL COSTS!! AND JUST LIKE THAT, AFTER THEIR RESPONSE, I RECEIVE ANOTHER MESSAGE DEMANDING PAYMENT! I AM COMPLETELY FED UP. THIS SERVICE IS UTTERLY APPALLING!! THEY SHOW NO CONCERN FOR CUSTOMERS. I DON’T EVEN HAVE A GAS ACCOUNT, YET THEY HAVE OPENED ONE IN MY NAME WITHOUT MY PERMISSION AND CONTINUE TO SEND BILLS!! I FIND MYSELF ON THE PHONE, IN TEARS, ONLY TO BE TOLD THERE IS NOTHING THEY CAN DO AND I MUST PROVIDE MORE PROOF AGAIN. I HAVE PROVIDED ENOUGH EVIDENCE OVER THE LAST YEAR! I EMAILED THEM THIS MORNING, BUT HAVE RECEIVED NO RESPONSE! I AM NOW PURSUING LEGAL ACTION AND HAVE CONTACTED ADVICE SERVICES! ONE OF THEIR CUSTOMER SERVICE REPRESENTATIVES HAS BEEN UNHELPFUL THROUGHOUT THIS PROCESS!!
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
