The service was deducting an incorrect amount via direct debit each month, despite my agreement of 160 per month. To my surprise, as I didn't have access to online banking, I received a paper bill stating that I owed over 2000 pounds due to being undercharged for a year and a half without my knowledge. When I contacted them to explain that this was their error, they increased my monthly payments to 267 per month and insisted on the debt I owed, leaving me with an extra 100 pounds in expenses as a single mother of three young children. They constantly call me daily, even though payments are being processed, and unfortunately, because of the debt, I find it hard to escape this service. I am appalled.
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ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. The ScottishPower Group only produces 100% green electricity - our focus is on wind energy, smart grids and driving the change to a cleaner, electric future and we’re investing millions of pounds every working day to make this happen. We’re committed to speeding up the transition to cleaner electric transport, improving air quality and over time, driving down bills. To deliver a better future, quicker for everyoneSee more
